Let's run! We process and ship orders within one to two business days. All services are provided by UPS and include a tracking # upon shipping. You are always free to contact us directly at Will@KidRunners.com anytime for shipping questions, track and trace support and/or international documentation FAQ's.
Actual shipping costs are applied at time of purchase; both domestic and international. We do not up-charge any shipping. International customers need to expect to pay additional duties and VAT where applicable. Those charges are generally collected by the shipper (e.g. UPS) prior to delivery in each country.
RETURNS: We will help you process return shipping charges to get you the lowest possible rate.
WHEN WILL MY ORDER SHIP?
We generally every day between Monday and Thursday. We will provide you with a tracking #, assembly and other info upon each confirmed shipment.
HOW DO I TRACK MY ORDER?
As soon as your order ships, we'll send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can track your order by visiting the carrier's website. If you still have questions, feel free to contact us.
DO YOU SHIP TO APO/FPO ADDRESSES?
Yes, via US Post Service. Please select the Economy Shipping option at checkout.
DOES KIDRUNNER SHIP INTERNATIONALLY?
Yes. KidRunners are now in over 30 countries. Actual shipping rates to each country are applied at check out. Note that shipping costs don't include international duties and VAT applied in each country separately.