Parents all over the world love KidRunner. Please take a look at our reviews. If you are not 100% satisfied with your purchase you can return your order at your cost of shipping for a full refund within 14 days of delivery. KidRunner is designed, built and tested to be safe. KidRunner is sports equipment that enables you to run and walk naturally with your kid(s) within the normal range of conditions associated with those activities. Like all sports equipment, there are inherent risks to how and where KidRunner is used.
- Upon receipt of your KidRunner, please let us know if the carton or the product is damaged in anyway. We will work with you to make it right.
- We accept returns and honor a 100% money back guarantee within 2 weeks of your KidRunner delivery. The KidRunner needs to be repacked as it was originally delivered and returned in the same carton.
- Please contact us directly for all returns. We can help you process shipping labels and in some cases, extend our shipping discounts to you to lower your return costs.
- International returns will get our UPS return shipping rate discounts. We will work with you directly to manage international returns. No problem.
- When you receive your KidRunner, please keep your packaging material for at least the first week. We can only honor the 100% refund if your KidRunner is returned well packaged and within the same carton.
- We consider, "well packaged" to be similar to the way it was packaged when you opened your carton. This includes zip ties to secure the tires, forks and bow. Zip ties are available at any hardware store. If you are unable to procure zip ties please let us know and we can send some to you in the mail.
- For damaged returns, we will do our best to honor as much of full value as possible but may deduct refund amounts according to product condition. Our goal will always be a full refund to you.
- Please ensure that all of your KidRunner parts are included in the return carton.